Marginalized parents’ and caregivers’ access to the school may be limited by a lack of information. They may not understand the school’s organizational structure and their potential role in it. Consequently they may not know that they can, or even how or what to ask for when they do, contact the school – or whom to approach.
They may also feel insecure asking questions and worried about not already knowing all this. Literacy issues or learning disabilities may further impede their ability to read and learn more about school life and activities, on the website, or in notices sent home. In some cases, such as parents and caregivers with learning disabilities, the disability is invisible and may remain undetected by the school.